Departments, agencies, and communes/wards have innovated their communication and guidance efforts to help people utilize online public services through diverse and varied methods. Notably, they have collaborated with the City Post Office, VNPT, and Viettel to support citizens in submitting online applications through the National Public Service Portal; established rapid response support teams and community digital technology teams under the People's Committees of communes/wards to assist citizens in digital transformation in general and promote online public services in particular.

The Department of Culture, Sports and Tourism of Can Tho City has initiated the design of an infographic guiding the online application process for frequently arising administrative procedures, including: issuing domestic/international tour guide cards; renewing domestic/international tour guide cards; issuing domestic travel business licenses; notifying advertising products on billboards and banners; artistic performances within the managed area; issuing licenses for eligible sports business activities; and issuing licenses for publishing non-commercial materials.

According to Ms. Nguyen Ngoc Hien, a civil servant at the Office of the Department of Culture, Sports and Tourism of Can Tho City, the infographic guiding online submission of administrative procedures is designed with steps for submitting applications: how to log in, search for administrative procedures, information to fill in, and includes a QR code for administrative procedure information for convenient access. The infographic is also posted on the unit's communication channels such as the website, fanpage, and sent via Zalo to citizens and businesses during the process of handling administrative procedures. This format helps citizens and businesses easily access, understand, remember, and implement the online application process. Thanks to these solutions, to date, more than 80% of the unit's administrative procedures are processed through online public services, and the rate of online payment of fees/charges has reached 95%.

Communes and wards have also implemented many models for disseminating information about online public services. The People's Committee of Tan An ward established a rapid response support team and 13 community digital technology groups; or the model "Supporting citizens in paying online fees/charges for administrative procedures on the public service portal" of Truong Long Tay commune; and the model "Each official, civil servant, employee, and student is an online public service advocate" of Long Phu 1 ward.

According to the People's Committee of Long Phu 1 Ward, from September 2025 to the present, the Ward's People's Committee has assigned the Ward's Public Administrative Service Center to develop guidance documents on the process of submitting administrative procedures on the National Public Service Portal. Simultaneously, in coordination with school principals, they have directed teachers to integrate the content of online application submission into computer practice lessons; and encouraged students to participate in assisting their relatives in using online public services. As a result, by the beginning of January 2026, 308 administrative procedure applications from teachers, students, and their relatives had been processed and guided on using online public services; of which 86 parents successfully submitted their applications online.

In Soc Trang ward, the Ward Public Administrative Service Center has developed a Zalo OA channel integrated with the AI ​​application "Digital Citizen Assistant" to guide people on how to search for and submit online applications and ask/answer questions about administrative procedures; at the same time, it has implemented the "Online birth registration for children at Soc Trang Obstetrics and Pediatrics Hospital" model, creating convenience and helping people form the habit of using online public services.

The city's Youth Union branches have also established 230 "Digital Literacy Teams" with the task of training and guiding people in using online public services. Thanks to these synchronized solutions, in 2025, the city's administrative procedure reform achieved many outstanding results. Notably, the rate of electronically processed applications reached 95.6%; the rate of digitized applications and results reached 83%. The satisfaction index reached 99.4% (according to the assessment of the quality of service to citizens and businesses in handling online administrative procedures and public services on the national public service portal). The city will continue to upgrade its administrative procedure information system, ensuring that applications are processed online smoothly and efficiently. Simultaneously, integrating and synchronizing information and data from the city's administrative procedure processing information system with the National Public Service Portal ensures that data is "accurate, complete, clean, and up-to-date," thereby improving the quality of service for citizens and businesses and gradually increasing the rate of online public service usage in the future.