Mr. Bui Trung Nghia - Vice Chairman of VCCI said that for tourism businesses to recover, integrate and develop, besides improving service quality, digital transformation is an essential need. To do that, requires drastic, innovation in both thinking and action of the entire tourism industry from the management agency, with the same sense, responsibility as well as efforts and efforts from the business side, organizations and local authorities. In fact, the digital transformation process of Vietnam's tourism industry is considered to still have many barriers due to the uneven foundation of the tourism industry's labor quality, limited management skills, and limited solutions. Inadequate digital technology infrastructure and methods and platforms, relatively lagging tourism services compared to other countries in the region, etc. To promote digital transformation in the tourism industry, in addition to the Government's investment, it also needs for socialization solutions to mobilize domestic and international resources to invest in the digital transformation process.

At the seminar, many businesses and experts proposed solutions to strengthen close cooperation between units in the tourism industry and the information technology industry to design solutions and technology models to meet the needs of tourists for digital tourism business and management; promote the public - private cooperation mechanism to mobilize resources to implement tourism digital transformation; strengthen training and retraining of human resources; strengthen international cooperation in tourism digital transformation, especially with global technology corporations to utilize knowledge and resources.