The unit has implemented many initiatives to reform administration and digitize professional activities, notably the "5 increases, 3 decreases" model. This model focuses on increasing the number of officers directly handling administrative procedures, increasing working time, promoting the handling of records before the deadline, raising awareness and responsibility of officers and soldiers, along with propaganda and dissemination of laws to the people.

The Department has focused on improving the rate of receiving and processing online applications through the Ministry of Public Security's Public Service Portal, and has currently deployed 13 online public services, including administrative procedures related to Vietnamese citizens and foreigners. The steps of authentication, certification and payment have been digitized, ensuring a closed and convenient process. People are encouraged to submit passport applications online through the national public service portal or the Ministry of Public Security, and the Department has established a Zalo Official Account to provide online support and consultation. Since the beginning of the year, the unit has received and processed 246,067 online applications, reaching a rate of 100%, in which services such as passport issuance, loss reporting, and temporary residence extension are performed entirely through the electronic environment, helping to reduce time, costs and risks.

The digital transformation activities of the Department also include simplifying procedures, reducing 30% of processing time for 90% of administrative procedures on immigration, and implementing internal document verification and reception processes, ensuring modern technology infrastructure in accordance with Project 06. All transactions among people and businesses with the Department are conducted electronically, limiting direct contact, queuing or waiting, helping to save time and costs, while ensuring transparency. The Department has also digitized 100% of records and documents, updated them into the management database, contributing to improving management efficiency and serving people quickly, conveniently and reliably.

Promoting digital transformation has contributed to standardizing and making transparent the scientific and strict work handling process, ensuring unified procedures and processes for receiving and handling administrative procedures on immigration. Thereby, both improving the effectiveness and efficiency of State management on immigration and increasing the satisfaction of people and businesses.